If you would like to access independent assistance, there are several options available to you. Below is a list of external, independent advocates that you can contact for help and advice.
Advocare Incorporated
9479 7566 (metro callers)
1800 655 566 (country callers)
www.advocare.org.au
Aged Care Quality and Safety Commission
1800 951 822
www.agedcarequality.gov.au
info@agedcarequality.gov.au
National Aged Care Advocacy Line
1800 700 600
Australian Retirement Villages Code of Conduct
www.retirementlivingcode.com.au
Email for Complaints: complaints@rlcode.com.au
Dementia Australia National Dementia Helpline
1800 100 500
www.dementia.org.au/about-us/contact-us
Mental Health and Advocacy Service
1800 999 057
www.mhas.wa.gov.au
Health and Disability Services Complaints Office
Complaints and enquiries
(08) 6551 7600 or 1800 813 583
www.hadsco.wa.gov.au
Mental Health Law Centre of Western Australia
(08) 9328 8012 or 1800 620 285
www.mhlcwa.org.au
National Disability Insurance Commission (NDIS)
1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
www.ndis.gov.au
Language and Interpretation Service
Please refer to the language services on Department of Home Affairs:
www.tisnational.gov.au
National
For unresolved complaints or concerns about Australian Government funded aged care (such as Home Care Packages) contact the Aged Care Quality and Safety Commission on 1800 951 822.
Who do we comply with?
We comply with:
- Aged Care Act 1997 and Aged Care Principles 1997
- Disability Services Act 1993
- Mental Health Act 2014 (WA)
- Occupational Safety and Health Act 1984 (WA)
- Privacy Act 1988 (Cth)
- Residential Aged Care Accreditation Standards (Cth)
- Residential Tenancies Act 1987 (WA)
